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Frequently Asked Questions for WHOLESALE customers
Q. Why do I need to sign up to view the wholesale items?
A. This site has been designed to provide our wholesale customers with an up-to-date database of all the artwork designed for each license. However, to view our full gallery you must be registered as a wholesale account user.
Q. How do I place an order online?
A. Once you have an account, you can view our available designs under Wholesale Customers. Click on the button "ADD TO ORDER" located at the bottom left when you have found the design you wish to purchase. You will be directed automatically to your order form.
Q. Does anything ever go Out of Stock or get Discontinued?
A. Our website reflects the most current available styles….however we are not perfect and items do need to be replenished as needed. Click on the Closeout tab to view discontinued items.
Q. I can't find the item I'm looking for. How can I search for it?
A. There are two ways you can search through this gallery:
1. If you already know what shirt or license you want, you can type in a specific license or shirt name in the search tool.
2. If you want to browse through all the licenses, you can scroll through and choose the one you desire.
Q. What forms of payments are accepted at MadEngine.com?
A. We accept cashier’s checks, Money Orders, All Major Credit Cards (VISA, Mastercard, American Express, Discovercard) company checks, and further billing arrangements can be made by using our factor. All first time customers must pay by credit card or money order.
Q. How can I be sure that my order went through?
A. Once you send us your order, you will receive an email. This email includes the confirmation of your order along with your order number.
Q. Can I add or remove items from my order once it is submitted?
A. Once you have submitted your order, we begin processing your order right away. If you wish to add or remove items from your order, you must email us within 1-2 days. Once an order is being packed for shipment we are no longer able to modify your order.
Q. Can I ship to an address outside the United States?
A. At this time, MadEngine.com only ships to addresses in the United States and Canada.
Q. Can I ship to multiple addresses?
A. Yes. Just specify the shipping addresses you want in the "Ordering Instructions" box in Checkout or please contact us.
Mad Engine does not ship to PO Boxes or APO addresses.
Mad Engine does not ship via USPS.
Q. What method of shipment do you provide?
A. Our standard method of shipment is via UPS. You need to specify method of delivery (Ground, Next-Day, etc) when checking out.
Q. How much is shipping?
A. Freight for your order will be calculated once all items have been pulled and packed. The total will be based on the weight of your total order packed.
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